How do I schedule an observer?
The best way to schedule an observer is
to call 888-Xprt Eye (888-977-8393 or 818-786-7412) and leave a detailed
message with date, time and location of the examination,
along with doctor's name, your name and telephone number. We will
call you back to confirm the observation request just as soon as
possible (usually within the same business day).
Observation requests are scheduled on a first come,
first served basis and we do not double-book. Therefore, please provide
a much notice as possible as we often book-up several weeks in advance.
Any/all observation requests made by e-mail, fax or regular mail
will be honored after those made by telephone, in the order in which
they were received.
How much does it cost to retain an observer?
$550.00 is a money-saving base rate which includes a detailed report, digital CD recording and up to two hours IME/DME attendance from scheduled appointment time.
Please note, however, that additional fees will be charged for travel outside Los Angeles and Ventura counties, for extended travel time within LA and Ventura counties, and for DME observations exceeding 2 hours from scheduled appointment time.
With this in mind, morning appointments are recommended and preferred
as afternoon appointments often incur additional travel time fees
due to traffic.
Please visit our website Library for
a detailed Fee Schedule.
What are my payment options?
You may pay by check (payable to Advantage
Representatives or Karen Magarian, DC). Due to ever-increasing merchant service fees, we are no longer accepting credit card payments at this time.
What is your cancellation policy?
No refunds or credit for cancellations or rescheduling with less than 48-hours (two full working days) notification, not including weekends or holidays. Payment must be received in advance to retain date on calendar. IME/DME observation are performed on a pre-paid basis only.
Will you uphold limitations
placed on the IME/DME?
Yes; as an authorized attorney's representative,
one of our roles is to uphold any/all limitations you have placed
on the examination, thereby protecting your client's rights. To do
so, we will ask that you provide such details in writing — most
often via a copy of your Response to Demand. Should we encounter
any difficulty maintaining your limitations during the evaluation,
we will call your office immediately and inquire as to how you would
like us to proceed.
How soon will I receive the report?
We consistently adhere to a timely turn-around
schedule. You will receive the completed report and digital CD recording
within two (2) weeks of the exam date. Rush reports are available
at an additional fee and must be requested when retaining the observer
so we can schedule our time accordingly.
Do you transcribe the audio recordings?
We don't often receive requests to transcribe recordings, but can do so for an additional fee. Please
call for rate information.
Do you keep copies of the audio recordings?
Yes! Additional copies of the CD recording can be provided as needed.
Where should my client meet you?
We have found it useful for clients to meet the observer in doctor's waiting room 30 minutes prior to their appointment time, so as not to interfere with the doctor's schedule. This allows us time to review all limitations placed on the exam, as well as address any fears or concerns your clients may have.
How many observers do you have?
At the present time, Dr. Magarian personally handles
all observations herself. Advantage Representatives previously employed
two additional chiropractors to assist Dr. Magarian, but when attorneys
continually requested that she handle their cases directly, she began
to work solo. However, in the not-too-distant future, Dr. Magarian
will likely begin to train additional attorney representatives to
help meet the demand for reliable observation services.
Do you have any MD observers working with you?
No, we do not.
Have you successfully testified
Yes, Dr. Magarian has been qualified to testify in court, as well
as at depositions and arbitrations.
How can a Doctor of Chiropractic
testify against a Medical Doctor?
Based on our education, training and clinical experience, we are
readily familiar with all the components of a thorough orthopedic
and neurological evaluation and can thereby assess for omission and/or
distortion by the defense examiner. Regardless of healthcare specialty,
the human body remains the same, as do the examination findings.
The primary difference between DCs and MDs is in how we provide treatment
based on a patient's subjective symptomatology and objective clinical
Do you have an active private practice?
Yes! Dr. Magarian specializes in women's health care and enjoys
seeing patients at both her Woodland Hills and Van Nuys office locations.
Is having a female observer ever a problem?
No; in fact, both male and female clients generally report feeling
much more comfortable and at ease having a female observer in the
room. Since most defense examiners are male and the situation is
inherently intimidating, the presence of a compassionate female healthcare
professional has been found to be extremely beneficial and calming,
which allows the examinee to report their persistent symptoms in
a more clear and concise manner.
Are you better than the competition?
We certainly think so!
Section 2032 of the Code of Civil Procedures was adopted by the
California legislature in 1986 and by 1988, Dr. Magarian was one
of the first observers retained by MDEO (Medical Defense Examination
Observers) to accompany plaintiff clients during their Independent/Defense
As a seasoned attorney's representative with more years of knowledge
and experience than any other observer in the business, Dr. Magarian
continues to utilize her expert eye and skilled attention to detail
to provide a comprehensive assessment of the defense evaluation for
use during cross-examination, deposition, arbitration, and/or trial.
In addition, Dr. Magarian's training in counseling and education
is reflected in her dedicated, supportive and nurturing manner which
will help to foster your client's confidence and ease their anxiety
during an otherwise adverse situation.
Read our testimonials.
Please contact us if you have further questions or
need additional information.
Protect your investment!
A little ADVANTAGE can go a long way.